HEATCON® Composite Systems


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CUSTOMER SURVEY

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Awarded

Top Aerospace Company in the Puget Sound for 2005, 2006, 2007 and 2008

HEATCON^® Composite Systems is an ISO 9001:2000 Certified Company

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Customer Survey

As outlined in our Corporate Quality Policy, achieving Customer Satisfaction is one of HEATCON® Composite Systems corporate goals. The feedback from your organization, as a valuable customer, is crucial for measuring and verification of customer satisfaction. We are confident that both our organizations will benefit from the results of this survey.

Considering the above, we ask you kindly to answer the following questions and submit this survey. Any additional comments you might have are appreciated.

Customer Survey

Please fill out this survey form as completely as possible. This will help us evaluate our company goals and seek customer service improvement where necessary.
* Required

	Poor	Fair	Satisfactory	Good	Excellent
SALES:	1	2	3	4	5
Product Knowledge
Knowledge of Composite Repair Industry
Explanation of Product Capabilities
Problem Solutions (your specific needs)
Delivery Requests, Inquiries, etc

PRODUCT:
Product Quality
Ease of Operation
Competitiveness (to other manufacturer’s)
Reliability
Technical Capabilities
Availability / Lead Time

CUSTOMER SUPPORT:
Response Time
Clarity of Quotes
Order Confirmation
Follow-up Communication
Delivery Requests, Inquiries, etc

SHIPPING/HANDLING:
Meets Packaging Requirements
Quality of Packaging
On-time Delivery
Completeness of paperwork


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Company:	*
Address:	*
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Your suggestion on how we can improve our products and services to meet your needs:

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A.O.G.

Aircraft on Ground (AOG)

206-399-2643

Contact Us

USA
Ph	206-575-1333
Fax	206-575-0856

Europe/Africa/Middle East
Ph	+44(0) 1480-410740
Fax	+44(0) 1480-433195

Asia/Pacific
Ph	86-21-52359043
Fax	86-21-52359046